Shipping policy
Shipping Policy
At Renoura, we’re committed to delivering your order as smoothly as your skin journey.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information.
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Please note that shipping times may vary depending on your location and external factors such as customs delays or high demand periods.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive an email with your tracking number so you can follow your package every step of the way.
Please allow 1–3 days for tracking updates to appear.
International Shipping
We currently ship worldwide. International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to factors outside of our control, including:
- Carrier delays
- Weather conditions
- Customs processing
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout.
Renoura is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately at contact@renouraskin.com.
Need Help?
If you have any questions about your order, feel free to reach out:
Email: support@renouraskin.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We’re here to make your experience with Renoura as seamless as possible.